If a class has been booked with a tutor and you want to cancel it, you must inform the tutor at least 60 mins before cancelling.
Failing to appear in a session or cancelling within 60 mins of the session starting that you booked can result in a penalty in the form of deduction of minutes from your account (by 20% of the minutes of the session booked).
A grace period of 15 mins is allowed in case you are late to your booked session. The session will start from the time you join. Beyond 15 mins the session will be considered missed from your end.
During a class session, you may end it early if the tutor agrees. You will only be charged for the minutes the session lasted.
The tutor will only teach for the time you booked the class. If you require more time, you will have to book additional time with the tutor.
If one of the parties gets disconnected, the session will be paused and expenditure of minutes will happen only when the session resumes.
If you want to take a break, press the pause button and request the teacher to do the same if they agree. During this minutes won’t be consumed.
Minutes purchased are not refundable.
Students & Parents are advised to see the introduction videos of tutors to better understand the style of the tutor.